Medical Statistics

One of the 3 delays identified for death during injury is the delay in reaching an appropriate health care facility, due to lack of affordable and accessible emergency transport


In 2008, the country witnessed 485,000 road accidents in which 120,000 people lost their lives


Trauma has become the leading cause of death in India with Stroke, Wounds and Bone injury cases as the principle reasons of fatality


3 million cardio deaths today up from 1.2 million in 1990 & 25% of total deaths in India are from CVD


Crime Statistics

Delhi witnessed an upward trend in crime graph for the third consecutive year in 2011 as it registered a 4% increase compared to the previous year


A murder is committed every 16 hours In New Delhi


An attempt to murder a person takes place every 23 hours


567 registered cases of robbery and intrusion


2,708 PCR calls for rescue from senior citizens


Fire Statistics

Delhi Fire Service received over 22,400 emergency calls in the year 2011-2012 with 210 calls received on Diwali alone


Around 8,846 people were injured in fire incidents from the period 2006-2010


1904 people were killed in the fire incidents in the same period


The Uphaar Cinema fire, one of the worst fire tragedies in Delhi, killed 59 people with 103 injured.


ERS Subscription Form

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Your Consent is Required. Please Tick & AcceptI hereby give my consent to SWPL/Emergency Response Team(ERT) that in case of no response from user's side during the emergency services, SWPL/Emergency Response Team(ERT) would be authorized to open/break door/window/glasses etc. forcefully. In this conditions SWPL/Emergency Response Team(ERT) will not be liable for any type of damage or theft of property/valuables and will not entertain any claims either financially or legally and I shall not file any suit against them nor claim any compensation.

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Details of ICICI BANK Ltd


1.1 These Service Terms and Conditions apply to Contracts issued by SWPL for the provision of services/products to users who are eligible for SWPL's services/products (users).
1.2 Changes to these Service Terms and Conditions, including the schedules, may be made by SWPL. Changes to these Service Terms and Conditions, including the schedules, will apply to active contracts effective from the date of change.
Applicability of Agreement
This agreement("user agreement") incorporates the terms and conditions for Security Wizard Pvt. Ltd (SWPL) and its affiliate companies to provide services/products to the person(s)("the user") intending to purchase or inquiring for any services/products by using SWPL websites or using any other customer interface channels of SWPL which includes its sales persons, offices, call centers, advertisements, information campaigns etc.
Both user and SWPL are usually referred as 'party' to the agreement and collective referred to as 'parties'.
User's Responsibility of cognizance of this agreement
• The users availing services/products from SWPL shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by SWPL for all purposes, and shall be binding on the User. All rights and liabilities of the user and/or SWPL with respect to any services/products to be provided by SWPL shall be restricted to the scope of this agreement.
• SWPL reserves  the right, in its sole discretion, to terminate the access to any or all SWPL websites or its other sales channels and the related services/products or any portion thereof at any time, without notice, for general maintenance or any reason what so ever.
• In addition to this Agreement, there are certain Terms of Service (TOS) specific to the services rendered. The user shall be required to read and accept the relevant TOS for the service/ product availed by the user.
• SWPL's services/products are offered to the user conditioned on acceptance without modification of all the terms, conditions and notices contained in this agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the services by the user constitutes an acknowledgement and acceptance by the user of this agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the user must not avail SWPL's services.
• In the event that any of the terms, conditions, and notices contained herein conflict with the additional terms or other terms and guidelines contained within any other SWPL document, then these terms shall control.
• If there is any false call or any services has been called on, found to be fake/ false, due to any reason,  the customer has to pay for the service(s) as per the norms.
• Customer has to pay for the ambulance services, as per charges applicable, whenever they wish or request to use this service.
Fees Payments
The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services and products. All service taxes & statutory levies are at actual prevailing rates.
1) If timely payment is not made or renewal of services is not done within 7 days of contract expiry date, services will be terminated w.e.f. & any emergency call received post expiry date will not be entertained. Any loss/damage due to it will not be liability of SWPL.
2) In case of any alarm/emergency call, at the arrival of ambulance services if it is found to be a false alarm, it will be chargeable & user has to pay Rs. 500/-. If client refuses to pay, it will be adjusted in their subscription fee and/or their contract period will be adjusted accordingly.
3) The services provided by SWPL will be available to only those person(s) whose names are in the contract form. No other person(s) will get benefit of SWPL services or will be provided ERS in case of any type of emergency & for any loss/damage due to it, will not be liability of SWPL .
Any information which is specifically mentioned by SWPL as confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.
Force majeure circumstances
The user agrees that there can be exceptional circumstances where the service operators like the Hospitals/Nursing Homes, Police and Fire department etc. may be unable to honor the confirmed services/products due to various unavoidable reasons like riots, climatic conditions, labor unrest, insolvency, business exigencies, government decisions, strikes, operational and technical issues, management policies etc.
If SWPL is informed in advance of such situations where dishonor of services may happen, it will make its best efforts to provide similar alternative to its customers. The user agrees that SWPL being an agent for facilitating the services shall not be responsible for any such circumstances and the customers have to contact the service/product provider directly for any further resolution.
The user agrees that in situations due to any technical or other failure in SWPL, services/products committed earlier may not be provided or may involve substantial modification. SWPL shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes. In such event, the user affected will be promptly given notice as the situation permits.
In no event shall SWPL and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages. Neither shall SWPL be responsible for the delay or inability to use the SWPL websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the SWPL website(s), or otherwise arising out of the use of the SWPL website(s), whether based on contract, tort, negligence, strict liability or otherwise.
Updating of information by SWPL
User acknowledges that SWPL provides services/products with reasonable diligence and care. It endeavors its best to ensure that user does not face any inconvenience. However, at some times, the information and services included in or available through the SWPL websites or other sales channels and ad materials may include inaccuracies or typographical errors which will be immediately corrected as soon as SWPL notices them. Changes are/may be periodically made/added to the information provided such. SWPL may make improvements and/or changes in the SWPL websites at any time without any notice to the user. Any advice received except through an authorized representative of SWPL via the SWPL websites should not be relied upon for any decisions.
Responsibilities of user Vis-Vis The agreement
The User expressly agrees that use of the services/products is at their sole risk. To the extent SWPL acts only as an agent on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the standards of services provided by the service/product providers. In no circumstances shall SWPL be liable for the services provided by the service provider. The services/products are provided on an "as is" and "as available" basis. SWPL may change the features or functionality of the services at any time, in their sole discretion, without notice. SWPL expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. No advice or information, whether oral or written, which the user obtains from SWPL or through the services shall create any warranty not expressly made herein or in the terms and conditions of the services. If the user does not agree with any of the terms above, they are advised not to read the material on any of the SWPL pages or otherwise use any of the contents, pages, information or any other material provided by SWPL. The sole and exclusive remedy of the user in case of disagreement, in whole or in part, of the user agreement, is to discontinue using the services after notifying SWPL in writing.
Use of personal information
Unless the Public Body otherwise directs in writing, the SWPL may only use personal information if that use is for the performance of the agreement's obligations, or the exercise of the Consumer rights, under the agreement.
Both parties agree that, this agreement has been duly authorized and executed and is valid and binding and is enforceable in law in accordance with its terms.
Declaration of consent
Customer hereby provides consent to the collection, processing and use of its personal data such as, including but not limited to, customer name, contact details and employment related information the purpose using the services according to SWPL's privacy policy on its website.
SWPL hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. SWPL considers itself and intends to be subject to the jurisdiction only of the courts of Delhi, India. Note-SWPL will provide these services in case of emergency only (medical/fire/burglary); it excludes all the situation arises due to argument, home violence, any type of harassments etc.